Refund policy
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@thelostandfounddepartment.com.au. Please note that returns will need to be sent to the following address: The Lost and Found Department Shop 2/ 37 Alexandra Street Hunters Hill NSW 2110
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@thelostandfounddepartment.com.au.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@thelostandfounddepartment.com.au.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We only provide credit notes for online purchases. Exchanges are possible if bought in our bricks and mortar stores.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase or order number.
To start a return, you can contact us at shop@thelostandfounddepartment.com.au. Please note that returns will need to be sent to the following address: 37 Alexandra st., Hunters Hill, NSW, 2110.
Items sent back to us without first requesting a return will not be accepted. Refund is applicable only to the cost of the item. Shipping cost is borne by the customer.
You can always contact us for any return question at shop@thelostandfounddepartment.com.au.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A photograph must be sent to email above to begin and if damage has been sustained an image of the packaging MUST also be sent eg if an item is damaged/ broken/ bent the state of the parcel should be photographed and sent with the claim
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items, workshop and class bookings), and personal care goods (such as beauty products) as well as all Sale Items. Please get in touch if you have questions or concerns about your specific item.
Workshop bookings are non refundable but are transferable to another attendee for the same workshop initially booked. Workshop bookings cannot be deferred to another class and credit notes cannot be issued for a workshop booking. We may not be able to accomodate individual dietary needs, allergies or food preferences. Please get in touch before booking if you are concerned.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be provided with a credit note. Exchanges can occur for items bought in our bricks and mortar stores only.
Any questions, please contact us at shop@thelostandfounddepartment.com.au.